Last updated: April 2026
Bookora ("we", "us", "our") is an online marketplace that connects customers with local service providers such as barbers, hair salons, and beauty professionals. By using bookora.co.uk, you agree to these terms.
You must be at least 18 years old to create an account or make a booking. By using Bookora you confirm you meet this requirement.
When you book a service through Bookora, you are entering into a contract directly with the business. Bookora acts as a technology intermediary. Payment is processed securely at the time of booking unless the business operates a pay-in-person policy.
Cancellation policies are set by each individual business and displayed on their profile before you book. Bookora's platform-level cancellation rules apply as a minimum. Refunds are processed according to the business's stated policy and the Bookora Refund Policy.
Businesses listing services on Bookora are responsible for the accuracy of their service descriptions, pricing, availability, and qualifications. Bookora does not employ or endorse individual businesses and is not responsible for services delivered.
Reviews may only be submitted by customers who have completed a verified booking. Bookora moderates reviews and reserves the right to remove content that is abusive, false, or in violation of these terms.
All content, branding, and technology on bookora.co.uk is owned by or licensed to Bookora. You may not copy, reproduce, or use our branding or platform code without written permission.
Bookora is not liable for any direct, indirect, or consequential losses arising from your use of the platform or from any service delivered by a listed business. Our maximum liability to you in any circumstances is the amount you paid for the relevant booking.
We may update these terms. Continued use of Bookora after changes are posted constitutes acceptance. Material changes will be communicated by email.
These terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.
For any questions about these terms, contact us at support@bookora.co.uk.