How can we help?
Find quick answers or browse by audience below.
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I'm a customer
Booking, payments, cancellations, loyalty points, and your account.
Browse customer FAQs →🏠
I'm a business owner
Listing, commission, payouts, calendar management, Premium plan, and reviews.
Browse business FAQs →How to book
Search for a service, pick a time slot, confirm your booking in seconds.
Cancel or reschedule
Go to My Bookings in your account to cancel or contact the business to reschedule.
Payments & refunds
Pay securely at checkout. Refunds are processed within 5–7 business days.
Leaving a review
After your appointment, visit My Bookings and tap “Leave a review”. Earn loyalty points too!
Loyalty & rewards
Earn points every time you book, review, or check in. Redeem for vouchers.
List your business
Free to join. Set up your profile, services, and availability in under 10 minutes.
Customer Questions
Search for the service you want using the search bar or category chips on the homepage. Select a business, choose a service, pick a date and time, then confirm your booking. You'll receive a confirmation email instantly.
You can browse without an account, but you'll need to create a free account to confirm a booking. It only takes 30 seconds with Google sign-in.
Go to My Account → My Bookings, find the booking and tap Cancel. Cancellation policies vary per business — check the business profile for their policy before booking.
Refunds depend on each business's cancellation policy. If you cancel within the allowed window, your refund will be processed in 5–7 business days back to your original payment method.
You earn points for every completed booking (200pts), review left (100pts), and QR check-in at the shop (50pts). Collect enough points and redeem them for vouchers — 500pts = £2.50, 1000pts = £5, 2000pts = £10.
Just type what you're looking for in plain English — "barber for a fade near me" or "gel nails in Manchester". Bookora automatically detects the service, your location, and finds the best matches sorted by distance and rating.
Business Owner Questions
Click "For Businesses" in the nav and register a business account. Our setup wizard guides you through adding your category, services, opening hours, location, and photos in under 10 minutes.
Yes — listing is completely free. You get a 21-day free trial with 0% commission. After the trial, the Free plan takes 15% per booking we send you. Upgrade to Premium (£19.99/month) to drop your commission to just 5% and unlock advanced features.
Payouts are processed automatically after a booking is completed. Funds arrive in your bank account within 1–3 business days depending on your bank.
Yes. You can set each service to "Pay online", "Pay at shop", or "Deposit required". Full control is in your dashboard under Services.
Your dashboard has a full calendar view showing all bookings. You can set your availability, block out holidays, and manage staff schedules all in one place.
Policies & Legal
Business owner? Start here new · tutorials
Everything a first-time Bookora owner needs to go live in under 10 minutes. Pick a tutorial — each one has step-by-step instructions you can follow in another tab.
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Add your first service
Services are what customers book. Name, duration, price — that's it.
Open Services →🎨
Customise your website
Logo, colours, opening hours, about text. Your public page updates instantly.
Open Profile →💷
Connect your UK bank
One-time bank setup. Payouts land next business day. Free during trial.
Open Payouts →👥
Invite your staff
Each member gets their own calendar and login. Free on every plan.
Open Team →📅
View & manage bookings
Drag-drop calendar, customer details, cancel / reschedule tools.
Open Bookings →💰
How fees work
Free 15% · Plus 5% (£19.99/mo). 21-day trial, no card required.
See pricing →➕ Step-by-step: Add your first service
- Click Services in the left sidebar of your dashboard.
- Hit the + Add service button in the top-right.
- Give it a name (e.g. Initial consultation), duration in minutes (e.g. 30), and price in £ (e.g. 25).
- Pick a category (e.g. Barbers, Dentists, Restaurants) — this is how customers find you in search.
- Set Pay online if you want money up-front, or Pay at shop if customers pay in person.
- Click Save. Your service is live immediately — you'll see it on your public page.
🎨 Step-by-step: Customise your website
- Go to Profile in the dashboard sidebar.
- Upload a logo (PNG or JPG, square works best) — it appears on every booking page and confirmation email.
- Pick your accent colour — buttons, links, and headers adopt it immediately.
- Set your opening hours for each day. Customers can only book slots within these hours.
- Write a short About (2–3 sentences — what makes you different?).
- Add photos of your shop / team (3–5 images is ideal).
- Hit Save. Your page at
bookora.co.uk/biz/your-slugis updated in seconds.
💷 Step-by-step: Connect your bank for payouts
- Open Billing → Payouts (or click the Connect bank CTA on your dashboard).
- Click Connect bank — we use a trusted payments partner (the same provider that powers Shopify, Apple, etc.).
- On the secure onboarding page, enter your UK bank account, sort code, and business details. Takes ~3 min.
- Our payments partner runs a quick verification — usually instant, sometimes up to 24 hr.
- Once verified, payouts from every completed booking land in your bank on the next business day.
- Bookora's cut: 0% during your 21-day trial, then 15% on Free or 5% on Premium (£19.99/month). No hidden fees, no card required to start.
👥 Step-by-step: Invite your staff
- Go to Team → Invite member.
- Enter their name and email. Pick a role (Staff, Manager, Owner).
- Assign which services they offer (e.g. Alex does Haircut + Beard Trim, Sam does Nails only).
- Click Send invite. They receive a setup email to create their password.
- Once active, customers can book specifically with them or pick Any available.
- Each staff has their own calendar — no overlap, no double-bookings.
📅 Step-by-step: View & manage bookings
- Click Bookings (or Calendar) in the sidebar.
- Switch between Day / Week / Month with the toggle in the top-right.
- Tap any booking to see customer name, service, phone, and notes.
- Drag a booking to a different time slot to reschedule — the customer is notified automatically.
- Need to cancel? Open the booking, hit Cancel, choose a reason, and the customer is refunded per your cancellation policy.
- To add a walk-in, click an empty slot → New booking → enter customer details manually.
💬 Step-by-step: Get help anytime
- Click the purple chat bubble in the bottom-right (Aissanast, our AI assistant).
- Ask anything: "how do I change my logo", "when do I get paid", "how do I add a holiday".
- Need a human? Email support@bookora.co.uk — we reply within 2 business hours.
- Want to replay the dashboard tour? Use the ↻ Replay tour button on your dashboard hero, or the button below.