Bookora Field-Agent Programme — Terms & Conditions
1. Independent status — no employment
You take part as an independent, self-employed affiliate. Nothing here creates an employment, agency, partnership or joint-venture relationship. You are not entitled to wages, salary, holiday pay, pension or any employee benefit. You control your own hours and methods, and you are responsible for your own conduct and costs.
2. Becoming an agent
Agent applications are reviewed and approved at our discretion. We may decline or revoke any application without giving reasons. On approval you receive a personal referral code and access to the agent portal.
3. What you may do
You may introduce eligible UK beauty and appointment-based businesses (for example barbers, hairdressers, salons, nail, massage and tattoo studios) to Bookora, using your referral code, referral link or the in-portal sign-up tool. You must always be honest about who you are, what Bookora is, and what the business is agreeing to.
4. Commission — what you earn
Subject to these terms, for each business validly attributed to you:
- Booking commission — a share of Bookora's commission on each confirmed booking that business takes through Bookora: currently 10% of the booking value while the business is on the Free plan, and 2.5% while it is on the Premium plan (in each case one half of Bookora's own commission).
- Subscription commission — a fixed £4.99 per month for each of your businesses on the paid Premium plan, for each monthly subscription payment they successfully make.
Commission is credited to your portal balance and recorded in your ledger. All figures are in GBP.
5. “Lifetime” commission — what it means
Commission continues for the life of the shop's relationship with Bookora — there is no fixed 12-month cap and no automatic expiry — provided that all of the following remain true:
- the business remains active on Bookora and continues to take bookings or pay for Premium;
- the business remains validly attributed to you and the attribution is not reversed under these terms;
- your agent account remains active and in good standing; and
- your conduct complies with these terms and applicable law.
“Lifetime” therefore means for as long as the shop stays and you remain in good standing — it is not an unconditional guarantee of payment in perpetuity.
6. Attribution and disputes
The first agent to validly introduce a business is credited with that business. Attribution is one-time and, once set, is not transferred between agents. We may, acting reasonably, correct or reverse attribution where an introduction was fraudulent, duplicated, self-referred, made without the owner's genuine consent, or where the business was already known to Bookora. Our decision on attribution and commission disputes is final.
7. Fraud, abuse and prohibited conduct
The following will void the relevant commission and may lead to suspension or removal:
- creating fake, duplicate, test or non-genuine businesses or bookings;
- signing up a business without the owner's genuine knowledge and consent;
- self-referral, or bookings you (or connected persons) make to inflate commission;
- misrepresenting Bookora's pricing, terms or your own status;
- spam, harassment, or breach of privacy / data-protection law in your outreach;
- any unlawful, misleading or harmful activity.
We may withhold, reverse or reclaim commission arising from such conduct.
8. Payouts
- Commission accrues to your portal balance and is visible in your ledger.
- Minimum cash-out: £20. You must provide valid bank details.
- Payout requests are reviewed by us and paid once approved; we target payment within a reasonable period after approval.
- We may pause a payout to investigate suspected fraud, chargebacks, refunds or breaches of these terms, and may deduct reversed or refunded amounts.
- Commission is only genuinely “earned” once the underlying booking or subscription payment is settled and beyond the refund / chargeback window.
9. Refunds, cancellations and chargebacks
If a booking is refunded or cancelled, or a subscription payment is reversed or charged back, the related commission may be reversed and deducted from your balance.
10. Suspension and termination
We may suspend or terminate your participation, and/or withhold pending commission, where we reasonably believe you have breached these terms or engaged in fraud or harmful conduct. You may leave the programme at any time. On termination for cause, unpaid commission tied to the breach may be forfeited.
11. Tax
You are solely responsible for declaring and paying any income tax, National Insurance, VAT or other taxes due on your commission. Bookora does not deduct tax at source and is not your tax agent.
12. Data protection
You must handle any personal data of business owners or customers lawfully and only for the purpose of introducing them to Bookora. You must not retain, sell or misuse that data. Bookora is the controller of data held on its platform. See our Privacy Policy.
13. Changes to the programme
We may change these terms, the commission rates or the structure of the programme by giving reasonable notice (for example by posting an updated version in the agent portal or by email). Changes are not retrospective for commission already earned. Continued participation after a change means you accept it.
14. Liability
To the extent permitted by law, Bookora is not liable for indirect or consequential loss, or for loss of anticipated commission where a business leaves, is refunded, or attribution is validly reversed. Nothing limits liability that cannot be limited by law.
15. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Mando Systems Ltd · Company No. 17168657 · Registered Office: 10 Pilgrims Walk, Worthing, England, BN13 1RJ
Questions? Email agents@bookora.co.uk.